From insight to impact
From global brands to ambitious businesses, I turn complex challenges into opportunities for growth. Explore how I've combined customer insight, commercial strategy and creative thinking to shape better expeirences.
Innovating the future of university
CX & Innovation Director
Transforming the future of uni
CX & Innovation Designer
Optimising checkout at Carnival Cruises
UX Designer
Automating order management at CSL
UX Designer
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Designing digital self-service in My Optus App
Senior Product Designer
Innovating the future of university
CX & Innovation Director
Overhauling the Hyundai website
Lead UX Designer
Driving Predictive Personalisation at Optus Sport
CX Manager
Rolling out biometric verification at Optus
Senior Product Designer
Delivering Fitness on Optus Sport
Product Manager
For project inquiries and more information, get in touch at ftschuchnigg@gmail.com
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© 2026 Francesca Tschuchnigg
For project inquiries and more information, get in touch at ftschuchnigg@gmail.com
Follow on Linkedin
Fran Tsch Designs offers a full CX service, specialising in experience research, strategy, design and delivery.
© 2026 Francesca Tschuchnigg