CSL

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Role 

UX Designer​

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Brand 

CSL

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Services 

Service Design 

UX Design 

Research 

Co-Design Workshops

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Duration 

3 months 

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Key Details

Project — Digitised and automated CSL's backend medicine management system across ordering, management, and fulfilment.

Role — UX Designer collaborating with internal teams through research, co-design workshops, and end-to-end workflow design.

Outcome — Improved accuracy, operational efficiency, and service quality through streamlined digital processes.

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Problem

CSL's backend medicine management system relied heavily on complex manual processes across ordering, management, and fulfillment operations. This created significant challenges around accuracy, operational efficiency, and the ability to scale services effectively while maintaining consistent quality standards

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Approach

Working as UX Designer, I collaborated extensively with internal teams to ground the design work in real operational needs. Through user research and strategic planning, I developed end-to-end workflows that spanned the complete order lifecycle—from initial ordering through management to final fulfillment. The design process emphasized creating intuitive interfaces for complex backend systems while ensuring the solution could scale with organisational growth.​

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Solution

The project focused on digitising and automating the entire backend medicine management ecosystem, transforming cumbersome manual workflows into streamlined digital processes that would support operational requirements while elevating system-wide performance.

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Outcome

The digitised order management system successfully transformed CSL's operations by improving accuracy in medicine handling, increasing efficiency through process automation, and enhancing overall service quality. The resulting scalable system simplified previously complex workflows, enabling teams to work more effectively while positioning the organisation for sustainable growth.

Overview

UX Designer for CSL, digitising and automating backend medicine management across ordering, management, and fulfilment. Collaborated with internal teams to design workflows rooted in operational needs, transforming complex manual processes into intuitive, scalable systems that improved accuracy, efficiency, and service quality.